Frequently Asked Questions – PCL Housing 

  1. Is this property available for both short-term and long-term stays?
    Yes, the property is available for both short-term getaways and extended stays. Simply select your desired dates when booking, and availability will be confirmed instantly or within a few hours.

  2. What amenities are included in the property?
    The property includes essential amenities such as Wi-Fi, air conditioning, fully equipped kitchen, TV, clean linens, and toiletries. Some listings may also feature extras like free parking, laundry facilities, or a private balcony.

  3. Is the property pet-friendly?
    Pet policies vary by property. Please check the listing description or contact us directly to confirm if pets are allowed for this specific unit.

  4. Is there a security deposit required?
    Some stays may require a refundable security deposit. This will be clearly stated before you complete your booking.

  5. What is the check-in and check-out time?
    Standard check-in time is 2:00 PM, and check-out is 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

  6. How do I access the property after booking?
    After your booking is confirmed, you will receive detailed check-in instructions including key pickup or smart lock access codes.

  7. Is there 24/7 customer support during my stay?
    Yes. PCL Housing offers 24/7 guest support to handle any issues or emergencies during your stay.

  8. What is your cancellation policy for this property?
    Cancellation policies vary depending on the property and time of booking. You can find the exact cancellation policy on the listing page before you book.

  9. Can I book the property for events or parties?
    No. To maintain the safety and comfort of all guests and neighbors, events and parties are not allowed unless explicitly stated otherwise in the listing.

  10. Is the neighborhood safe and accessible?
    Yes. All PCL Housing properties are located in secure neighborhoods with easy access to transport, shops, restaurants, and other local attractions. Specific neighborhood details are provided in the listing.